READ? Managing the Unexpected: Resilient Performance in an Age of Uncertainty PDF Full
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Read ebook [PDF] Managing the Unexpected: Resilient Performance in an Age of Uncertainty | Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major b