#Book Noise: A Flaw in Human Judgement by Daniel Kahneman
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FROM THE BEST-SELLING AUTHOR OF 'THINKING, FAST AND SLOW' AND THE CO-AUTHOR OF 'NUDGE', A GROUNDBREAKING EXPLORATION OF WHY MOST PEOPLE MAKE BAD JUDGMENTS, AND HOW TO CONTIL FOR THAT NOISE.Imagine that two doctors in the same city gave different diagnoses to identical patients - or that two judges in the same courthouse give different sentences to people who have committed the same crime. Suppose that different food inspectors give different ratings to indistinguishable restaurants - or that when a company is handling customer complaints, the resolution depends on who happens to be handling the particular complaint. Now imagine that the same doctor, the same judge, the same inspector, or the same company official makes different decisions, depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples