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Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict.

Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution.

The Mediator's Toolkit employs the author's powerful "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions

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Book ID Asin: 0865718970
Book Title: The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes
Book Author: Gerry O'Sullivan
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $2.99
Book Format Name: Paperback
Book Format Price: $18.79
Book Price: $18.79
Book Category: Books, Business & Money, Human Resources and unknown
Book Rating: 88 ratings

The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes by Gerry O'Sullivan Book Review

Name: luvgolf
Rating: 5.0 out of 5 stars
Title: A Homerun for Practicing Mediators
Date: Reviewed in the United States 🇺🇸 on September 13, 2022
Review: This is an outstanding 'read' and training guide for mediators and anyone else who would like to gain valuable questioning skills. In it, Gerry O'Sullivan teaches us how to ask incisive questions that make a difference. To do that, she uses her own 'S Questions Model' which is an in depth study of questioning from theory to practical use all presented in a simple and straight-forward manner. The reader, whether new to the world of mediation or a seasoned veteran, will gain valuable skills and understanding in formulating and asking questions just as the book's title states. Since proper questioning is at the heart-beat of a mediator's role, the benefits from reading this book cannot be understated.

My experience with the Kindle version of this book is certainly positive, but there is some distortion of the many useful figures/charts that the author, Gerry O'Sullivan has given us as learning tools. If you are a fan of Kindle readers like me, I strongly suggest that you purchase that version along with the paperback. Otherwise, I wouldn't be without the printed version which is well laid out, logical and easy to read. I would give this book 5 stars all the way. The combination of Gerry O'Sullivan's writing, research and teaching skills and the New Society Publishers crisp/clean publishing skills certainly makes for a 'home-run'!

Name: Sandra Chew
Rating: 5.0 out of 5 stars
Title: Great resource with lots of practical strategies to use immediately!
Date: Reviewed in the United States 🇺🇸 on July 6, 2021
Review: The Mediator's Toolkit is provides real, practical strategies that I've put into use immediately at work. I've taken a 40-hour in-person workshop that cost a lot of money, but it did not compare to the deep level of useful knowledge Ms. O'Sullivan provides. I wish I had this book back then! As a Human Resources professional, I've always felt like I needed to solve everyone's problems and provide all the answers. With The Mediator's Toolkit, I've learned that the answers are in the conflicting parties - all I have to do is help them find it!

I can tell Ms. O'Sullivan is an expert with years of experience, based on how directly she teaches. Other mediation authors I've read waste too much time talking about their own backgrounds and only vaguely advises on what to do. The bulk of The Mediator's Toolkit provides extensive definitions, methodologies, and examples of 4 categories of questions: The subject matter, structure, seeking information, and shift thinking. She provides useful information about the way we processed information and how the brain works and responds.

I'm so impressed by this book, that I plan to take Ms. O'Sullivan's online class!

Name: katyo
Rating: 5.0 out of 5 stars
Title: Invaluable to My Mediation and Coaching Practice
Date: Reviewed in the United States 🇺🇸 on February 8, 2022
Review: This is, by far, the most practical and insightful book I have read on mediation. It provides theories, specific examples and checklists on how to formulate questions to help clients move past obstacles to greater understanding and transformation. I will never mediate or coach in the same way again. Gerry O'Sullivan "gets" the magic behind mediation, and I am so grateful for her expertise.
Kathleen Young, Young Mediation Associates

Name: Happy Reader
Rating: 5.0 out of 5 stars
Title: Just what I need when I have an internal impasse
Date: Reviewed in the United States 🇺🇸 on March 23, 2020
Review: Impasse is no fun for a mediator. The parties can be stuck. The truth is that I can be stuck. This Toolkit is the perfect solution for impasse....you can gear up with a question or two that will help regain some movement. This Toolkit is literally 12 inches away from me as I type this and I always include it in my briefcase for those times when I need to caucus with myself! Brilliant book, utterly valuable, exceptionally clear and to the point. If you have one reference book as a mediator, this Toolkit must be the one.

Name: Dale Robinson
Rating: 5.0 out of 5 stars
Title: A must for a mediator's library.
Date: Reviewed in the United States 🇺🇸 on September 13, 2020
Review: The information shared by the author, Gerry O'Sullivan, is a wonderful addition to my mediation and coaching library. I've used it to prepare for mediation and conflict management coaching meetings with clients.

Name: SMB
Rating: 5.0 out of 5 stars
Title: Excellent resource
Date: Reviewed in the United States 🇺🇸 on November 12, 2020
Review: This book is an excellent resource for mediators. Since reading the book, I have started using the S Questions model and have found it quite successful.

Name: The BG
Rating: 5.0 out of 5 stars
Title: Tools will help any mediator.
Date: Reviewed in the United States 🇺🇸 on May 20, 2019
Review: Great book

Name: odeta
Rating: 5.0 out of 5 stars
Title: Great book
Date: Reviewed in the United States 🇺🇸 on March 6, 2021
Review: Great book, I agree that this must read every mediator