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Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day.

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Book ID Asin: 0367182769
Book Title: Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
Book Author: Rick Adams
Book Format: unknownBook Price: unknown
Book Category: Books, Business & Money, Management & Leadership and unknown
Book Rating: 48 ratings

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams Book Review

Name: patricia north
Rating: 5.0 out of 5 stars
Title: Great Foundational CS Resource
Date: Reviewed in the United States on April 30, 2022
Review: I found Practical CS Management to be a wonderful tool as part of my team's onboarding process. It's well laid out and a great resource to draw upon as part of our library.

Name: Kindle Customer
Rating: 5.0 out of 5 stars
Title: I like the Guide for its system and consistent approach
Date: Reviewed in the United States on May 3, 2020
Review: I was looking for a practical guide or framework to use with my team of Customer Success Managers. And I liked the book for a consistent approach, practical advices and tools suggested. Each chapter has a reference to a tool/questionnaire and checklist which could be used during different phases of cooperation with customers.

Name: MVD
Rating: 5.0 out of 5 stars
Title: Best how-to book on Customer Success Management!
Date: Reviewed in the United States on February 5, 2021
Review: I have read about a dozen books on CSM over the last year and this one by far is the best for specific and clear direction on what a new CS team should be thinking about! This is a life-saver!

Name: Jeff Sheehan
Rating: 5.0 out of 5 stars
Title: THE best independent authored book on the Customer Success Manager profession
Date: Reviewed in the United States on August 27, 2019
Review: Rick Adams’ new book ‘Practical Customer Success Management’ is indeed a best practise framework for rapid generation of Customer Success. It is written in a text book format but reads more fluidly and interestingly than that. One can dip in and out of the table of contents in any order on any topic of interest and glean its nuggets of pragmatic insight. The book is geared for the current or future Customer Success Manager (as opposed to management or executives) and deals with all of the tasks of CS work in a level of detail that is comprehensive but not dogmatic. The Author appreciates that there is no one-size-fits-all approach to customer success but his Practical Customer Success Framework does fit the role perfectly. Adams’ writing style is easy to read, fluid and interested in the subject matter. I highly recommend this book for its comprehensive treatment of the work involved with being an effective customer success manager in its fullest context as a vital part of a subscription-based business model. There are hundreds of articles on this current topic but Rick Adams’ book is an important one of the few that are out there and may be the only one written by an independent expert, not a vendor.

Name: khosrow S
Rating: 5.0 out of 5 stars
Title: Great guide to building a Customer Success practice.
Date: Reviewed in the United States on January 2, 2020
Review: I thoroughly enjoyed reading the book. Rick’s wealth of experience and knowledge around the topic is very apparent throughout the book. This is a great blueprint and road map to build a vendor / industry independent Customer Success practice. It gives a clear picture of what the CSM role is and what it’s not then step by step builds and details the whole process. Whether building your practice from scratch or want to learn further, this is good book to use as a reference.