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Review Call Center Workforce Management Call Center Fundamentals Series Book by Donnie Baje

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[ BOOK CALL CENTER WORKFORCE MANAGEMENT (CALL CENTER FUNDAMENTALS SERIES BOOK 1) by DONNIE BAJE OVERVIEW ]

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This books summarizes the author's decade- long experience in the call center industry in the Philippines and provides foundation knowledge for workforce specialist. This is targeted for operations managers and can be a guide on how to staff correctly, understanding service levels, balancing attrition, etc.

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Book ID Asin: B00JV837IY
Book Title: Call Center Workforce Management (Call Center Fundamentals Series Book 1)
Book Author: Donnie Baje
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $0.00
Book Price: $3.31
Book Category: Kindle Store, Kindle eBooks, Business & Money and unknown
Book Rating: 17 ratings

Call Center Workforce Management (Call Center Fundamentals Series Book 1) by Donnie Baje Book Review

Name: Niners!!
Rating: 5.0 out of 5 stars
Title: I liked the book however for deeper understanding of WFM you may want to find additional materials.
Date: Reviewed in the United States 🇺🇸 on April 9, 2016
Review: This is a good book to understand key Call Center Workforce Management in simplistic terms. This is good for anyone becoming a supervisor in a call center for the first time. Although you may not do a lot of staffing you are going to be responsible for ensuring that staff is where they need to be (right people in the right amount of seat at the right time) and you will have to ensure that you meet service level agreements.

Name: Latoya
Rating: 5.0 out of 5 stars
Title: Five Stars
Date: Reviewed in the United States 🇺🇸 on April 24, 2018
Review: Loved this book! Very informative.

Name: Ruben
Rating: 5.0 out of 5 stars
Title: Five Stars
Date: Reviewed in the United States 🇺🇸 on September 11, 2016
Review: Ver y useful

Name: Tawana J. -Buckeye
Rating: 5.0 out of 5 stars
Title: Good Read
Date: Reviewed in the United States 🇺🇸 on August 19, 2017
Review: I chose the rating because the book was a good read, contained data metrics, and was informative. I recommend for those considering working in a call center.

Name: Nurse Ru
Rating: 3.0 out of 5 stars
Title: Ok
Date: Reviewed in the United States 🇺🇸 on June 2, 2017
Review: Ok book not the best out there i have read better. I am goong to be lookong for a different book