If you are looking for a way to boost your career in the Salesforce ecosystem, you might want to consider taking the Salesforce Certified Associate Exam. This exam is designed to validate your skills and knowledge in using Salesforce products and services, such as Sales Cloud, Service Cloud, Marketing Cloud, and Platform.
Salesforce Certified Associate Exam Format
The Salesforce Certified Associate Exam is a 70-minute online test that consists of 40 multiple-choice questions. You need to score at least 62% to pass the exam. You can take the exam from anywhere with a reliable internet connection and a webcam. You will need to register for the exam on the Salesforce website and pay a fee of $75 USD.
Salesforce Certified Associate Exam Topics
The exam covers four main domains: Salesforce Fundamentals, Data Modeling and Management, Sales and Marketing Applications, and Service and Support Applications. Each domain has a different weight in the exam score. Here are some examples of the topics you can expect to see in each domain:
- Salesforce Fundamentals: You will need to demonstrate your understanding of the key features and capabilities of Salesforce products and services, such as the Lightning Experience, Trailhead, AppExchange, and Salesforce Platform. You will also need to know how to navigate the Salesforce user interface and use basic functions such as search, reports, dashboards, and list views.
- Data Modeling and Management: You will need to show your ability to design and implement data models that support business processes and requirements. You will also need to know how to use tools and techniques for data management, such as validation rules, formulas, lookup filters, record types, page layouts, and data security.
- Sales and Marketing Applications: You will need to prove your proficiency in using Sales Cloud and Marketing Cloud to manage the sales cycle and marketing campaigns. You will also need to know how to use features such as leads, accounts, contacts, opportunities, products, price books, quotes, contracts, orders, campaigns, email marketing, social media marketing, and web analytics.
- Service and Support Applications: You will need to demonstrate your skills in using Service Cloud and Platform to provide customer service and support. You will also need to know how to use features such as cases, solutions, knowledge articles, entitlements, service contracts, service level agreements (SLAs), queues, assignment rules, escalation rules, web-to-case forms, email-to-case settings, live agent chat, omni-channel routing, and field service management.
Online Salesforce Associate exam questions are useful for you to prepare for the test well.
Salesforce Certified Associate Exam Value
The Salesforce Certified Associate Exam is a valuable credential that can help you stand out in the competitive Salesforce job market. According to a recent report by Burning Glass Technologies, Salesforce skills are among the most in-demand skills for employers across various industries. The report also found that Salesforce certifications can increase your salary by up to 25%. By passing the exam, you can show your potential employers that you have the knowledge and skills to use Salesforce products and services effectively.