Baskadia

A Leader in Customer Service and Sustainability

Alaska Airlines is a major American airline based in Seattle, Washington. Founded in 1932, it has grown to become the fifth-largest airline in the United States in terms of passenger traffic. With a fleet of over 330 aircraft, Alaska Airlines serves over 115 destinations across the United States, Canada, Mexico, and Costa Rica.

Customer Service

One of the things that sets Alaska Airlines apart from its competitors is its commitment to providing excellent customer service. The airline has been recognized for its exceptional customer service by numerous organizations, including JD Power, which has ranked Alaska Airlines highest in customer satisfaction among traditional airlines for 13 consecutive years.

Alaska Airlines has implemented several programs to improve the customer experience. For example, the airline offers a 24-hour cancellation policy, allowing passengers to cancel their flights within 24 hours of booking without incurring any fees. Additionally, Alaska Airlines provides passengers with complimentary snacks and beverages, and offers a premium-class experience on many of its flights.

Sustainability

Another area where Alaska Airlines has distinguished itself is in its commitment to sustainability. In 2016, the airline announced a goal of reducing its carbon emissions by 50% by 2020. To achieve this goal, Alaska Airlines has implemented several initiatives, including investing in more fuel-efficient aircraft, using sustainable aviation fuel, and implementing more efficient operational procedures.

Alaska Airlines was also the first airline to replace traditional paper flight manuals with electronic tablets, which has helped to reduce paper waste. Additionally, the airline has implemented recycling programs at its facilities and on its aircraft, and has introduced a program to reduce food waste on flights.

COVID-19 Response

During the COVID-19 pandemic, Alaska Airlines implemented several measures to help protect its passengers and employees. These measures include requiring passengers to wear masks on all flights, implementing enhanced cleaning procedures, and reducing capacity on flights to allow for social distancing.

The airline also introduced a flexible booking policy, allowing passengers to change or cancel their flights without incurring fees. Alaska Airlines has also partnered with healthcare providers to offer free COVID-19 testing to passengers traveling to Hawaii, where a negative test result is required for entry.

Conclusion

Alaska Airlines has established itself as a leader in customer service and sustainability, and has continued to innovate and adapt in response to the COVID-19 pandemic. With a commitment to providing a premium travel experience and a focus on sustainability, Alaska Airlines is well-positioned to continue its growth and success in the airline industry