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"Advice From a Call Center Geek 3.0 " takes a look at a new way of running today's high-end contact center. This is the second follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018.

"Advice From a Call Center Geek 3.0 " has over 60 new pages and 10+ new chapters from the original book and now focuses deeper on how to hire for culture, more games to play in your center, how to fix attendance issues, coaching for quality, the technology of today, engaging WFH associates, and a full consulting deck to talk through with your team and fix any issues you may have. If we though

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Book ID Asin: B09QNYN4LJ
Book Title: Advice from a Call Center Geek 3.0
Book Author: Thomas A Laird
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $0.00
Book Format Name: Paperback
Book Format Price: $14.99
Book Price: $14.99
Book Category: Books, Business & Money, Marketing & Sales and unknown
Book Rating: 22 ratings

Advice from a Call Center Geek 3.0 by Thomas A Laird Book Review

Name: Gohar Powers
Rating: 5.0 out of 5 stars
Title: Great Update to a Great Book
Date: Reviewed in the United States 🇺🇸 on March 4, 2022
Review: What a fantastic little book. Very niche, yes. But it's my damn niche so hey hey.
Thomas Laird is a powerhouse in the call center space where he provides fantastic content ALL THE TIME on LinkedIn and his podcast (same name as the book title), and many other avenues.
Keep up the good work, man
-David (Caffeinated CX)

Name: DM072
Rating: 5.0 out of 5 stars
Title: Solid Advice
Date: Reviewed in the United States 🇺🇸 on February 21, 2022
Review: Very good information for the industry

Name: Matthew Aulds
Rating: 5.0 out of 5 stars
Title: Excellent Resource for Contact Center Leaders
Date: Reviewed in the United States 🇺🇸 on December 31, 2019
Review: This resource is a very quick and easy read. Thomas Laird spells out the needs and solutions for contact centers and employee engagement. The best part of the book for self improvement is the "Management Trust Equation." This equation can be used in any industry or in any dynamic. If you are in a leadership position and in a contact center this is a great investment for you and your team.

Name: Lynnette Veguilla
Rating: 5.0 out of 5 stars
Title: Very Good
Date: Reviewed in the United States 🇺🇸 on January 15, 2020
Review: Very Good for Contact Center Managers beginners.

Name: Gigi Burkett
Rating: 5.0 out of 5 stars
Title: Excellent if you want to review what works in a call center!
Date: Reviewed in the United States 🇺🇸 on November 17, 2019
Review: Great book!