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[ BOOK SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY W/STUDENT CD by JAMES FITZSIMMONS,MONA FITZSIMMONS OVERVIEW ]

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline.

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Book ID Asin: 0077228499
Book Title: Service Management: Operations, Strategy, Information Technology w/Student CD
Book Author: James Fitzsimmons,Mona Fitzsimmons
Book Format: unknownBook Price: unknown
Book Category: Books, Business & Money, Management & Leadership and unknown
Book Rating: 16 ratings

Service Management: Operations, Strategy, Information Technology w/Student CD by James Fitzsimmons,Mona Fitzsimmons Book Review

Name: Manny
Rating: 4.0 out of 5 stars
Title: Four Stars
Date: Reviewed in the United States on July 21, 2017
Review: Fine condition

Name: Mr Romain
Rating: 5.0 out of 5 stars
Title: cant get no better
Date: Reviewed in the United States on October 5, 2012
Review: excellent quality. for the price, it is impossible to get such a product anywhere. if you do then let me know

Name: Drew Side
Rating: 5.0 out of 5 stars
Title: Even better than I expected
Date: Reviewed in the United States on June 24, 2013
Review: This product was even better than I expected. It is in perfect condition and even came with the unopened CD. Will definitely be buying again.

Name: Jennifer Marrero
Rating: 5.0 out of 5 stars
Title: Book Condition
Date: Reviewed in the United States on February 18, 2010
Review: Book arrived on time as brand new!! Thanks for great service!! Would definately order from them again!

Name: Alberto Ponsa Talavera
Rating: 4.0 out of 5 stars
Title: Good on the procedures, doesn't innovate
Date: Reviewed in the United States on January 13, 2008
Review: The topic of operations management is ever associated with manufacturing and industry. But it is also applicated to the service industry nowadays, since most of the new corporations are selling services.

The book covers all the topics: how to plan, how to create the service, how to test and finally reinvent. All the issues are covered with many examples, very clear. The book also contains a CD (I haven't explored it yet!!)

Only two points to improve:

- the book is a first book on the topic. Not good if you are an incumbent.
- it doesn't give any innovation in the field.

And finally, too expensive!!!

Name: Bradford R. Eichhorn
Rating: 5.0 out of 5 stars
Title: Perfect school purchase
Date: Reviewed in the United States on January 18, 2008
Review: This textbook has a nice balance of information with case studies and questions. The authors do not ramble but present the ideas in logical progression with appropriate diagrams and exampmles.