The prevalence of cloud compliance requirements is estimated to motivate the cloud-based contact center market 2022. The Cloud-Based Contact Center Market is expected to reach USD 45.5 billion at a CAGR of 24.8% during the forecast period. (2021-2030). The research report provides details about Cloud-Based Contact Center Market Size, Share, SWOT analysis, CAGR, Key Players, Growth Drivers and Barriers, Capacity & Volume, SWOT & other analysis, Sales & Revenue & Forecast.
The popularity of pay-per-use subscription pricing pattern for end-users is likely to enhance the market share for cloud-based contact centers. As businesses increasingly focus on decreasing cost and advancing ROI is predicted to create advantageous opportunities for the cloud-based contact center market size in the impending period.
Social media platforms, the web, voice, and emails are some tools that support connections and hold significant place in cloud contact centers. The ease of accessibility offered by these tools allows cloud-based centers to operate virtually from remote location. This can prompt the expansion of the cloud based contract center market. Cloud contact centers can aid in improving ROI, slash price, enhance flexibility, rise scalability, optimize agent efficiency, and provide better experiences to both customers and employees. In addition, the expansion of the cash-rich IT & telecom sector can improve the market impetus through the review period. On the downside, the high risk of data breach and lack of awareness about the potential of cloud-based contact centers can hinder the rise of the cloud-based contact center market.
The segmental investigation of the cloud-based contact center market is conducted on the basis of solution, services, organization size, deployment model, vertical and region.
Agent performance optimization, automatic call distribution, interactive voice response, dialers, computer telephony integration, reporting and analytics, security, and others.
It is classified into professional services and managed services.
By Organization Size
Organization size is segmented based on large enterprises and SMEs.
By Deployment Model
Public cloud, private cloud, and hybrid cloud.
It is classified into BFSI, retail, government & public sector, healthcare & life sciences, manufacturing, media & entertainment, IT & telecommunication, and others.
Detailed Regional Analysis
The regional examination of the cloud-based contact center market includes regions such as North America, Europe, Asia-Pacific and the rest of the regions in the market. The Asia Pacific region is estimated to grow at an earlier rate due to expanding acknowledgement of cloud-based solutions, progress and implementation of capable technologies like the Internet of Things (IoT). The regional market of North America is projected to direct the cloud-based contact center market due to the existence of the notable vendors and intensifying adoption of connected services.
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The emphasis on innovation is estimated to rise in the coming years, as the consumer needs have to be addressed in a better manner to ensure the resurgence of the global market. Also, the need to encourage business to include the environmental impact of their decisions is estimated to shape the development of the market in future. The need to mitigate losses sustained by the current public health crisis is estimated to be the sole focus of the market contenders in the upcoming years. Furthermore, the need to adopt a rapid and cost-effective method of operation is estimated to shape the market in the impending period. The capability of contenders to influence change in the market is increasing at a stable rate in the impending period. The support from government bodies around the world is rising because the market needs an extra stimulus to achieve normalcy in such a scenario. The disharmony in the forces of demand and supply is estimated to create a slow growth background in the market.
Top Key Players
NICE Ltd. (Israel)
8x8 Inc. (US)
Cisco Systems (US)
Oracle Corporation (US)
Connect First (US)
Aspect Software (US)