PDF_ ITIL Foundation, ITIL (ITIL 4 Foundation)
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| [PDF] DOWNLOAD ITIL Foundation, ITIL (ITIL 4 Foundation) | ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience valu