Conflict Management.
Meaning of conflict.
A serious disagreement or argument, between two parties or
a clash of interest. ... Conflict in groups often follows a specific course. Routine 
group interaction is first disrupted by an initial conflict, often caused by differences of 
opinion, disagreements between members, or scarcity of resources.
Definition of Conflict Management
Conflict management is the practice of being able to identify and handle conflict.
Importance of Managing conflicts.

1. Reduces costs
It enhances the ability to make better business 
decision
New initiatives are implemented more effectively 
and with more cohesion
Generates increased return on investment by getting 
teams and workforces all pulling in the same 
direction.
Reduces recruitment and training costs due to better 
employee retention
2. Increases productivity
A more cohesive workforce reduces absenteeism and "presenters"