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The exam is part of the Microsoft Dynamics 365 certification program. It tests basic knowledge about Dynamics 365 apps that help businesses manage their customer connections. This exam is perfect for beginners who want to learn how it can increase customer service sales, marketing and field service. The main topics in the exam include Dynamics 365 Sales Customer Service, Marketing and Field Service.

What is Field Service?

Field Service in Microsoft Dynamics 365 is a helpful tool that makes it easier for companies to give on site solutions to their customers. Some important features of Field Service include:

Scheduling and Dispatching: Helps set jobs to the right technicians based on skills location and availability.

Work Orders: Manages the complete job cycle, from setting up tasks to final billing.

Inventory Management: Make sure technicians have the right parts in their vehicles or warehouses.

Mobile Access: Allows technicians to use their mobile devices to view update and complete jobs.

Customer Insights and IoT: Uses IoT sensors and data to locate issues early sometimes even before the customer notices them.

For further details: https://prepbolt.com/paths/microsoft

Preparation Tips for the MB 910 Exam

1. Focus on major Modules: Ensure you know the basics of Dynamics 365 Sales Customer Service Marketing and Field Service.

2. Get Hands On Practice: Try using the Dynamics 365 Field Service module to become familiar with its features.

3. Practice Sample Questions: Test yourself with practice questions to get comfortable with the exam style and check your knowledge.

Sample Questions on Field Service

Which feature in Dynamics 365 Field Service helps predict maintenance needs using IoT data?

a) Scheduling Assistant

b) Predictive Analytics

c) Work Orders

d) Customer Insights

Answer: b) Predictive Analytics

What is the main cause of the Dynamics 365 Field Service mobile app?

a) To do financial transactions

b) To allow technicians to view and complete work orders

c) To track social media interactions

d) To plan marketing campaigns

Answer: b) To allow technicians to view and complete work orders

Final Recommendation for the MB 910 Exam

For more practice, Prepbolt is an excellent resource, offering exam questions for Microsoft MB 910 exam by Prepbolt. Prepbolt has practice tests and questions that match the real exam closely, making it easier to learn Dynamics 365 Field Service and feel prepared on exam day.