$PDF$/READ/DOWNLOAD You're Not Listening: What You're Missing and Why It Matters
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Who listens to you?New York Times contributor Kate Murphy asked people on five continents this question, and the response was typically a long, awkward pause. People struggled to come up with someone, anyone, who truly listened to them without glazing over, glancing down at a phone, or jumping in to offer an opinion. Many admitted that they, themselves,