
"911. "What's your emergency?" I said as I answered the phone.
"There's a bat in my house." A loud scream came over the speaker. "Send someone to come and get it."
"Alright ma'am, I will send animal control over as soon as possible." The caller thanked me and said she would be waiting outside. I pressed the button to dispatch the nearest unit.
I sat in my cubicle, doodling with my ballpoint pen on a piece of blank white paper. Being a dispatcher isn't always easy. Especially in the middle of nowhere, Montana, with a population of 500, We get random calls about bobcats, bison, and bears coming into the yard, teenagers prank calling because they are bored, and of course, the regular hunting emergencies. But all of this is few and far between; sometimes we can go hours without getting a call. which makes it hard when you work the night shift alone.
"Kara?" I heard my straight-laced boss say as he came down the hallway.
"I'm here!” I yelled back, still doodling on the white paper. I could hear his staggered footsteps coming in my direction.
"Oh, hey," he said, popping his head around the corner. "I'm leaving. "Do you need anything before I go?"
"I think I'm good." I held up my now-cold coffee.
"I'll turn off the rest of the lights then." Have a great night.
"I heard the sound of the lights turning off down the hallway. It's those fluorescent lights that make a buzzing sound whenever you're under them. I hate when they get turned off; everything gets so silent. Being in this building at night all by yourself, the imagination can get the best of you.
I sat at my desk, looking at the seven computer screens. On one screen, I could see exactly where the emergency responders were located at any given moment. I started memorizing the street names in our designated area. At this time, nothing was going on. It had been a very quiet night.
Taking a sip of my cold coffee, I started jotting down my grocery list for the next day. At this point, the coffee was only doing so much to keep me awake at 1 a.m. "What do I need?" I asked out loud. I wrote down that I needed chicken, vegetables, toilet paper, and wine—multiple bottles of wine. I finished making my list, folding it into my jeans' pocket.
A beeping sound started coming through my
headphones, meaning someone was calling in. I
looked up as a name and number flashed on the
screen in front of me.
"911, what's your emergency?” I said clearly to
the person on the other line.
"I need help," a child's voice said.
"What's your name?" "What can I help you with?" |
said back to the frightened young girl.
"I need help," she said again.
I replied, "I can't help you unless you tell me
what's wrong," and then the phone line went
dead.
Immediately dialing the number back, I waited
for it to ring. But there was no dial tone and it
wouldn't reconnect. I decided to call one of the
responding officers to check it out.
"Jenkins, I need you to respond to 5689 Hickory
Valley Road. There could be a possible VIC. I
tried calling her back but I got no answer," I said
into my headphones.
"Thanks, Kara. Hope you are having a good night
all by your lonesome.” He started laughing.
"What are you going to do all by yourself in that
little cubicle of yours?"
"You're an asshole." As a matter of fact, I am
having a great night by myself. Keep me
updated," I said back.
"Roger that!"
I sat back in my chair looking at the right hand
screen. A red dot started moving slowly towards
the area where the young girl called from.
Watching as it got closer and closer, I wondered
if she was okay. Then the dot just stopped. This
usually means the responding officer got to the
location or close to it. Our map shows streets,
but it doesn't pinpoint the exact spot.
Waiting for Jenkins to call me back, I took
another sip of coffee. I watched the clock as it
slowly passed- second by second, minute by
minute. I was about to ring him back when the
computers lit up.
"911 dispatch, what' the exact location of your
emergency?" I looked up as the name and
phone number flashed on the screen. This time I
said the name out loud: Olivia Taylor.
"I tried calling you back but we couldn't get an
answer. A responding officer should be there
"Shortly," I said hurriedly, but in a stern manner.
"Why won't you help me?" she whimpered. I
I heard her crying on the other line.
"We are trying to help you, Olivia." Someone
They should be there any second, I promise you. Can
you stay on the line with me?" I asked while
trying to get my sh*t together.
"Closed," she replied. "You can find us in the
closet." I could hear another distant whimpering
That wasn't coming from the VIC on the line.
"Olivia, is there someone else there with you?"
My heart felt like it was going to fall out of my
Chest.
"I have to go!" "He'll hear me!" she cried out.
"Who will hear you, Olivia?" I managed to ask, a
moment before the phone went dead again.
I looked on the map and noticed Jenkins' spot
had not moved. Growing concerned, I called him
back. The phone rang and rang. Finally he
Answered.
"Jenkins," he said with authority.
"Oh, thank God!" I took a second to catch my
breath. My heart was pounding a mile per
Minute.
"What, Kara, you can't handle being in that place
by yourself? "You have to call me all the time?"
He tried to make a joke, but soon realized I
wasn't playing around. "What's going on?" Are
you okay?"
"I got another call from the VIC. What is your
ETA?" I closed my eyes and tried to stay calm.
This is part of the job requirement.
"Waiting for backup." This place is out in the
middle of nowhere. The only entrance is a path
through the woods too narrow for the cruiser to
fit through. We have to go on foot. Should only
be another couple of minutes."
I took a look at my screen. I could see two dots
moving closer to Jenkins. "Call me once you get
to the property. She is hiding in the closet. I
believe there is someone else with her," |
informed him.
"Thanks for the update. I'll call you once I reach
the site." And he hung up.
I had to take a moment to decompress. I walked
down the long hallway to the bathroom. As I
turned on the light, it flickered to the sound of
my heart beat. The familiar buzzing sound
calmed me as I splashed cold water on my face.
Looking in the mirror, I could tell that my color
changed. The normal tan hue was now pale
white, and my pupils were dilated. It's going to be
okay. It's going to be okay, I reassured my
reflection.
As I walked out of the restroom, I could hear a
beeping sound coming from my headphones
again. I ran to my cubicle thinking it was
Jenkins is giving me an update. But as I saw the
name on the screen, my stomach immediately
Dropped.
"Olivia, I know this is you. "Are you okay?" |
looked at the screen with the map. "The officers
are on their way. They should be there in less
than a minute. There was no response. "Are you
there? "Can you hear me, Olivia?"
A whimper came over the other line. "It's too
late," she finally said. "He's in the room." He heard
Me."
"Who is in the room with you?” I asked. “Please
tell me so I can let the officers know." I took a
deep breath, determined to stay calm.
"He has a gun." I heard a door open as a loud
scream came over the line. I could hear two
loud rounds of popping. Then silence.
"Shit, shit, shit!" I screamed out loud, tears
started rolling down my face. I knew what this
meant. Just then the screen started lighting up
again. This time, the name was Carlos Jenkins. I
I took a deep breath as I answered it.
"The VIC just called again," I yelled into the
phone. "We could have a DOA, Jenkins." You took
too much fucking time."
"How has anyone been calling you, Kara?” he
asked, confused.
"Don't play this game with me right now." Have
you reached the destination or not?" | Looked at
the screen in front of me.
"We reached the cabin. About a mile off the
main road. I hate to tell you this, but everyone is
gone." There was silence on his end.
"Shit," I responded, rubbing my face. The skin
began to get hot from anger.
"But I don't understand how anybody could have
called you tonight," Jenkins said. I looked up
from my desk confused."
"What do you mean?”
"We found three sets of skeletal remains. One
was a male adult, presumed to be the father, and
two young girls. The remains have to be at least
twelve months old." My chest grew tight and the
room started spinning. I was about to pass out.
"The weird thing is," Jenkins continued, "we
found the two female skeletons in the closet.
But one had a cordless phone in their hand.
Trying to get help, I guess."
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